Frequently Asked Questions

Everything you need to know about your Biosanté shopping experience.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a domestic or international return.

Do you offer international shipping?

Yes, Biosanté ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I ensure I choose the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

At Biosanté, we prioritize ethical fashion. We use organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint while maintaining premium quality.